Blog

Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
wesley.santos
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
wesley.santos
29 Apr 2024

Recently posted

How to Justify a CX Investment to Your CEO

Many feel like they face an uphill battle when trying to justify a customer experience program to a CEO. Here are a few ways that you can show the value of CX and make it easier for your CEO to get on board with it.

Customer Experience
Lumoa
20 May 2020
How to Increase Customer Engagement

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.

Customer Experience
Lumoa
25 Aug 2020
Customer Service VS. Customer Experience: What is the Difference

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.

Customer Experience
Lumoa
25 Aug 2020
3 Ways To Balance Customer Acquisition and Retention Strategies

Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.

Customer Experience
Lumoa
25 Aug 2020
60 Inspirational Customer Experience Quotes

Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.

Customer Experience
Lumoa
25 Aug 2020
4 Ways To Boost Your ECommerce Customer Experience

eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.

Customer Experience
Lumoa
9 Jun 2020
How to Build Your Voice of the Customer Program?

Businesses use voice of the customer programs to gather essential input for setting design specifications for products or services. It can also act as a springboard for future innovations. The goal of VoC is to give businesses a detailed understanding of what the customers’ needs and wants are.

Customer Experience
Lumoa
11 May 2020
B2B Customer Surveys 101

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.

Surveying
Lumoa
23 Apr 2020
The Difference Between Transactional Surveys and Relationship Surveys

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer.

Surveying
Lumoa
20 Feb 2020