Blog

Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Your Customer Experiences defines the line between success and failure of your businesses. Stand out with a CX strategy that delights buyers.

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024

Recently posted

100+ Customer Experience Stats to Know in 2023

Customer Experience Customer experience (CX) plays a crucial role in business success, with 99% of CX leaders acknowledging its positive impact. However, only 3% of companies are truly customer-obsessed. Businesses that prioritize CX are more likely to be relevant, profitable, and successful. Unhappy customers can have significant consequences, as they are more likely to switch […]

Customer ExperienceCustomer Experience MetricsCustomer serviceCustomer SupportSurveying
Lumoa
11 Jun 2023
Ecommerce Customer Experience: Why it’s crucial and tips for success

In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.

Customer Experience
Lumoa
24 May 2019
What is Customer Experience According to 15 CX Experts

What is customer experience? We asked 15 CX experts and practitioners to define customer experience management and trends in 2019.

Customer ExperienceExperts in the Spotlight
Lumoa
31 Jan 2019
How to Measure and Improve Customer Retention

What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.

Customer ExperienceCustomer Experience Metrics
Lumoa
8 May 2019
New and Improved Lumoa – Here are the new features

New features are available in Lumoa. The update includes new and improved features such as; a new and fresh dashboard design, new timeline chart and new and easier time range selectors. 

Lumoa Updates.
Lumoa
15 Apr 2019
How to Create Better Customer Surveys

Find out what it takes to create effective customer surveys and start sending customer surveys right away!

Surveying
Lumoa
4 Apr 2019
15 Tips On How To Send NPS Email Surveys You Can Implement Right Away

Do you send Net Promoter Score surveys by email? Check out the best tips on NPS email surveying and improve your overall NPS ratings.

Surveying
Lumoa
13 Mar 2019
What to Learn From the Best Customer Experience Companies

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work.

Customer Experience
Lumoa
4 Mar 2019
Peek inside HubSpot’s customer-centric strategy: how to build a customer-obsessed culture  

Find out how HubSpot build an amazing customer-centric company culture. Together with many other startup stars like Slack or Intercom, HubSpot’s engine of growth has been extraordinary relationship with their users and customers.

Customer ExperienceExperts in the Spotlight
Lumoa
28 Jun 2018