Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
29 Apr 2024

Recently posted

Why Ask for Open-Ended Feedback in Surveys?

Sometimes, asking your customers for open-ended feedback can be better than giving a long survey to answer. When you ask for open-ended feedback, the respondent usually comments on what they experienced to be the most critical things in the interaction they just had with your company.

Blogcustomer insights
26 Aug 2019
How to Create a Customer Journey Map in Three Steps

The customer journey map is a visual representation of the customer journey. Customer journey mapping is a way to overview the customer journey that helps you to manage the customer experience. 

Customer Experience
4 Dec 2019
100+ Customer Experience Stats to Know in 2023

Customer Experience Customer experience (CX) plays a crucial role in business success, with 99% of CX leaders acknowledging its positive impact. However, only 3% of companies are truly customer-obsessed. Businesses that prioritize CX are more likely to be relevant, profitable, and successful. Unhappy customers can have significant consequences, as they are more likely to switch […]

Customer ExperienceCustomer Experience MetricsCustomer serviceCustomer SupportSurveying
11 Jun 2023
Ecommerce Customer Experience: Why it’s crucial and tips for success

In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.

Customer Experience
24 May 2019
What is Customer Experience According to 15 CX Experts

What is customer experience? We asked 15 CX experts and practitioners to define customer experience management and trends in 2019.

Customer ExperienceExperts in the Spotlight
31 Jan 2019
How to Measure and Improve Customer Retention

What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.

Customer ExperienceCustomer Experience Metrics
8 May 2019
New and Improved Lumoa – Here are the new features

New features are available in Lumoa. The update includes new and improved features such as; a new and fresh dashboard design, new timeline chart and new and easier time range selectors. 

Lumoa Updates.
15 Apr 2019
How to Create Better Customer Surveys

Find out what it takes to create effective customer surveys and start sending customer surveys right away!

4 Apr 2019
15 Tips On How To Send NPS Email Surveys You Can Implement Right Away

Do you send Net Promoter Score surveys by email? Check out the best tips on NPS email surveying and improve your overall NPS ratings.

13 Mar 2019