Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]
Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!
Intercom is a well-established name and a wanna-be in customer experience management. Since the early days, the startup focused on building strong relationships with the customers and achieved the highest growth rates thanks to that. We interviewed Jeff Gardner, Head of Platform Partnerships at Intercom to know more.
Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation.
Lumoa is customer experience management platform that enables categorisation of customer feedback. Our text analytics, powered by AI and Machine Learning, are used by the leaders in the industries in the Nordics. Learn more about our service.
Jim Tincher shares why text analytics is the future of customer experience, why you should measure not only Net Promoter Score, but also the system and how jam can decide consumer behaviours.
Want to know how to collect customer feedback? How do design your customer surveys to ensure high response rate? Read about the best practices, find out when, where and how to ask for feedback and build a follow-up plan.
Find out how Lumoa celebrated its first anniversary, what we have learnt, what we achieved and what mistakes we made.
Dig into the real-life examples of social media use for customer support and improving customer experience. Follow the best practices from the recognised companies, learn how they deal with customer support and customer complaints on social media.
Do you measure Net Promoter Score but the response rates are too low? Use these 7 techniques to increase your response rates to customer surveys and understand what customers are saying about you.
Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.
Once a month, we send a newsletter with ideas on how to improve customer experience and grow your business.