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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. But the […]

BlogCustomer Experience
wesley.santos
3 Feb 2023
How to Improve Customer Experience: A Step by Step Guide

Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.

Customer ExperienceCustomer Experience Metrics
Lumoa
1 Feb 2023
Improving Your Customer Service with a Comprehensive Customer Experience Audit Checklist

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
27 Jan 2023

Recently posted

Customer Surveys Are Dead

You should not send customer surveys and you shouldn’t ignore customer feedback. How is that possible? Read why the most of customer feedback surveys don’t make sense and how to make sense of yours.

Customer FeedbackSurveying
Lumoa
19 Apr 2017
If you can’t understand it, you can’t manage it

You might find that collecting customer feedback is simple, but it doesn’t bring you meaningful insights that you can use for your business straight-ahead. Find out about the modern customer feedback text analytics that will solve your problem.

Customer ExperienceCustomer Experience MetricsCustomer Feedback
Lumoa
3 Apr 2017
Want to retain your customers? A true story of what not to do

Find a true customer service story that happened to our team-mate and taught us about retention. How do you retain your customers? Avoid customer churn and increase retention rates by using our best tips.

Customer Experience
Lumoa
22 Mar 2017