Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
29 Apr 2024

Recently posted

5 Real Cases Where Customer Feedback Influenced Business KPIs

Find out how why customer feedback can play a crucial role in all your business operations and not only influence but significantly improve your business KPIs: from marketing and employee training up to product strategies and pricing.

Customer Feedback
17 Apr 2018
How to Improve Net Promoter Score: The Complete Guide

What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.

Net Promoter Score
3 Apr 2018
9 Lessons Of Growth And Customer Experience From Intercom

Intercom is a well-established name and a wanna-be in customer experience management. Since the early days, the startup focused on building strong relationships with the customers and achieved the highest growth rates thanks to that. We interviewed Jeff Gardner, Head of Platform Partnerships at Intercom to know more.

Customer ExperienceExperts in the Spotlight
8 May 2018
Customer Centricity: 10 Strategies To Implement

Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation.

Customer Experience
10 Dec 2018
Lumoa Just Got Better

Lumoa is customer experience management platform that enables categorisation of customer feedback. Our text analytics, powered by AI and Machine Learning, are used by the leaders in the industries in the Nordics. Learn more about our service.

Lumoa Updates.
14 Dec 2017
Text Analytics as Future of Customer Experience? We Asked Jim Tincher.

Jim Tincher shares why text analytics is the future of customer experience, why you should measure not only Net Promoter Score, but also the system and how jam can decide consumer behaviours.

Customer ExperienceExperts in the Spotlight
18 Dec 2017
How to Collect Customer Feedback

Want to know how to collect customer feedback? How do design your customer surveys to ensure high response rate? Read about the best practices, find out when, where and how to ask for feedback and build a follow-up plan.

BlogCustomer Feedbackcustomer insights
19 Jun 2024
Celebrating One Year in Business

Find out how Lumoa celebrated its first anniversary, what we have learnt, what we achieved and what mistakes we made.

Our events
15 Nov 2017
4 Real-life Examples When Social Media Influenced Customer Experience

Dig into the real-life examples of social media use for customer support and improving customer experience. Follow the best practices from the recognised companies, learn how they deal with customer support and customer complaints on social media.

Customer Experience
13 Oct 2017