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Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024

Recently posted

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The customer is a mysterious creature. Just ask any business owner. And to achieve sustainable, long-term success, you need to understand what your customers want and need. One example is that, for a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for […]

BlogCustomer Experience
Lumoa
12 Sep 2023
Happiness in Customer Experience: A Competitive Advantage

Success in customer experience (CX) can be represented by numbers. A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience. But in this pursuit of numbers, we mustn’t lose […]

BlogCustomer Experiencecustomer insightsCustomer service
Lumoa
24 Oct 2023
How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Analyzing survey results is more than just crunching numbers – it’s also about unlocking stories, understanding needs, and adapting to changes. These in turn, can shape Customer Experiences. Welcome to a guide that’s all about making sense of those stories hidden within your survey data. Whether you’re a seasoned CX professional or just dipping your […]

BlogCustomer ExperienceCustomer Feedbackcustomer insightsSurveying
Lumoa
9 Aug 2023
Customer Experience Digitization: 7 Strategies to Get The Best Results

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital […]

BlogCustomer Experience
Lumoa
18 Jul 2023
6 Ways to Improve Omnichannel Customer Experience

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable.  In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue.  For example, Target, one […]

BlogCustomer Experience
Lumoa
27 Jun 2023
Understanding Negative NPS Score: Causes, Impact and Solutions

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Jun 2023
Building Relationships Across Departments for Customer Experience Success

Relationships between customers and brands are the foundation of customer experience (CX) success. To ensure that customer experience is successful, companies must focus on creating strong relationships- by understanding customer needs and providing exceptional service. So how do you ensure that all your customer experience (CX) initiatives are successful? In this article, Here are some […]

BlogCustomer Experiencecustomer insightsCustomer service
Lumoa
6 Apr 2023
Sentiment Analysis on Customer Feedback: A Guide to Enhance Customer Experience

In the highly competitive world of business, understanding and enhancing the customer experience is of paramount importance. By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. As a result, organizations can […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
9 May 2023
The Benefits of Customer Profile Analysis for Business Growth

For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. Simply put, this process closely examines current and potential customers’ characteristics, traits, and preferences. Analyzing such data helps businesses learn the ins and […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
4 Apr 2023