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The Definitive Guide to Creating a Standout Customer Experience Strategy

The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer […]

BlogCustomer Experience
Lumoa
12 Sep 2023
How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC […]

BlogCustomer ExperienceCustomer Feedbackcustomer insightsSurveying
Lumoa
9 Aug 2023
Customer Experience Digitization: 7 Strategies to Get The Best Results

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital […]

BlogCustomer Experience
Lumoa
18 Jul 2023

Recently posted

Create a Winning Customer Engagement Strategy

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. You’ll also attract new ones and create more opportunities for repeat purchases. Ultimately, it raises customer satisfaction with your brand. But it’s not something you create on a whim. You must plan, think […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
4 Apr 2023
Guide to Choosing a Customer Experience Platform in 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in […]

BlogCustomer Experience
Lumoa
13 Mar 2023
Creating an Action Plan For Your Customer Feedback Strategy

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. How customers react to your products and services is vital data, but it’s only accessible […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
10 Mar 2023
How to get Insights from Customer Conversations & Analytics

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.   Garen […]

BlogCustomer Experiencecustomer insights
Lumoa
7 Mar 2023
The Power of Customer Empathy in Supercharging Your Customer Experience

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

BlogCustomer ExperienceCustomer service
Lumoa
9 Mar 2023
What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.  Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. And there are […]

BlogCustomer ExperienceCustomer serviceCustomer Support
Lumoa
8 Mar 2023
Why are We Still Talking About CX in Financial Services?

The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services? How does a company remain committed to providing first-rate customer service in an economic downturn? Lumoa organized […]

BlogCustomer ExperienceCustomer service
Lumoa
3 Mar 2023
Optimizing your customer feedback strategy in 2023

Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly.  Businesses that want to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
1 Mar 2023
How to Re-energize Your VoC Program

VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. While most VoC efforts start strongly, many tend to lose their traction over time— especially if the program isn’t properly implemented or the company becomes complacent. The good news is that there are still ways […]

BlogCustomer Experiencecustomer insights
Lumoa
22 Feb 2023