The Definitive Guide to Creating a Standout Customer Experience Strategy

The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer […]

BlogCustomer Experience
12 Sep 2023
How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC […]

BlogCustomer ExperienceCustomer Feedbackcustomer insightsSurveying
9 Aug 2023
Customer Experience Digitization: 7 Strategies to Get The Best Results

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital […]

BlogCustomer Experience
18 Jul 2023

Recently posted

How to Transform Customer Support – A Play in 3 Acts

“When you change the way you look at things, the things you look at change.”   –  Dr. Wayne Dyer  “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most […]

Customer ExperienceCustomer Support
22 Apr 2022
How to Set Industry NPS Benchmarks and Why It Matters

You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.

Customer ExperienceCustomer Experience MetricsNet Promoter Score
8 Apr 2022
Average Survey Response Rate You Should Aim For

Setting the right survey response benchmarks can define the success of your customer experience management efforts. Learn which benchmarks you need to set.

Customer FeedbackSurveying
24 Mar 2022
7 Ways to Use Customer Feedback in Marketing

Using customer feedback in marketing is essential to any marketing team. Read about 7 ways you can do that effectively.

Customer Feedback
11 Mar 2022
10 Most Relevant NPS Software Platforms

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Customer Experience MetricsNet Promoter Score
12 Jan 2022
How to Turn NPS Detractors Into Promoters

Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.

Customer ExperienceNet Promoter Score
3 Jan 2022
Lumoa x Slush 2021

Chat with Lumoa at Slush Built from the ground up with AI, Lumoa allows you to make faster, smarter, and the right decisions based on the Voice of the Customer. Fill out the form below to book a time to meet Lumoa at Slush on 1-2 December.   What is Slush? Slush is a student-driven, […]

19 Nov 2021
Business Value and ROI of Customer Experience: The Step-by-step Guide

Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.

Customer Experience
30 Nov 2021
Introduction to Customer Experience Design

CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.

Customer Experiencecustomer insights
10 Nov 2021