Blog

Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
wesley.santos
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
Lumoa
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
Lumoa
2 Nov 2022

Recently posted

Customer Feedback Loop: What Is It and How to Close It

Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
13 Oct 2020
The Importance of Customer Service to the Customer Journey

Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.

Customer ExperienceCustomer service
Lumoa
17 Sep 2020
Guide on How to Measure Customer Loyalty

Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.

Customer ExperienceNet Promoter Score
Lumoa
8 Sep 2020
How to Increase Customer Engagement

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.

Customer Experience
Lumoa
25 Aug 2020
Customer Service VS. Customer Experience: What is the Difference

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.

Customer Experience
Lumoa
25 Aug 2020
3 Ways To Balance Customer Acquisition and Retention Strategies

Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.

Customer Experience
Lumoa
25 Aug 2020
60 Inspirational Customer Experience Quotes

Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.

Customer Experience
Lumoa
25 Aug 2020
4 Ways To Boost Your ECommerce Customer Experience

eCommerce customer experience is vital for online businesses that want to ensure a smooth online experience for their customers. We share 4 ways to boost your eCommerce customer experience that will increase customer loyalty and satisfaction.

Customer Experience
Lumoa
9 Jun 2020
How to Justify a CX Program to Your CEO

Many feel like they face an uphill battle when trying to justify a customer experience program to a CEO. Here are a few ways that you can show the value of CX and make it easier for your CEO to get on board with it.

Customer Experience
Lumoa
20 May 2020