Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

BlogCustomer ExperienceCustomer Experience Metrics
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
8 Feb 2024

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Utilize Customer Journeys to Transform the Customer Experience

Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.

Customer Experience
3 Aug 2021
10 Best Customer Experience Books

We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.

BlogCustomer Experience
21 Mar 2023
Diversity in Customer Experience: What, Why and How

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Customer ExperienceEmployee Experience
23 Jun 2021
CCaaS Trends: The Evolution of Cloud Contact Centres

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Customer ExperienceCustomer service
23 Jun 2021
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.

Customer ExperienceCustomer Experience Metrics
15 Apr 2021
Emerging Customer Experience Trends in 2023

Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.

Customer ExperienceVoice feedback
8 Nov 2022
Actionable Insights: What, Why and How

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.

Customer Experiencecustomer insights
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How To Calculate Survey Sample Size: A Simple Guide

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

BlogCustomer Experience MetricsSurveying
3 Mar 2021
What is Qualitative Data and Why You Should Collect it

While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.

Customer Feedbackcustomer insightsSurveying
23 Jun 2021