Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.

We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.

Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.