The Definitive Guide to Creating a Standout Customer Experience Strategy

The customer is a mysterious creature. Just ask any business owner. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer […]

BlogCustomer Experience
12 Sep 2023
How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC […]

BlogCustomer ExperienceCustomer Feedbackcustomer insightsSurveying
9 Aug 2023
Customer Experience Digitization: 7 Strategies to Get The Best Results

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity. If you’re wondering how to get started with your digital […]

BlogCustomer Experience
18 Jul 2023

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Emerging Customer Experience Trends in 2023

Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.

Customer ExperienceVoice feedback
8 Nov 2022
Actionable Insights: What, Why and How

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.

Customer Experiencecustomer insights
1 Apr 2021
How To Calculate Survey Sample Size: A Simple Guide

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

BlogCustomer Experience MetricsSurveying
3 Mar 2021
What is Qualitative Data and Why You Should Collect it

While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.

Customer Feedbackcustomer insightsSurveying
23 Jun 2021
Using Integrations In Customer Experience

By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.

Customer ExperienceCustomer Feedback
16 Feb 2021
Rating Scale: Survey Questions and Examples

Rating scales are a quick and straightforward way to engage customers with surveys. In this article, we will dig deeper into different types of rating scales.

26 Jan 2021
5 Customer Journey Touchpoints to Measure

In this article, we explain how and at what point in the customer journey you should measure the customer experience.

Customer ExperienceSurveying
7 Jan 2021
Multiple Choice Survey Questions: Advantages and Disadvantages

Multiple choice questions are common to use in surveys. But how should they actually be used in surveys to ensure good response rates and maximize insight generation? In this article, we’ll share best practices on how to use multiple choice questions in surveys.

Customer FeedbackSurveying
10 Dec 2020
Customer Feedback Loop: What Is It and How to Close It

Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.

Customer ExperienceCustomer Feedbackcustomer insights
13 Oct 2020