Customer Insights Archives – Lumoa

Closing the loop with Lumoa Insights

Occasionally, you might get a feeling about your customers’ dissatisfaction with your latest line of products. However, you may not be able to fully understand the complaints. Or perhaps a mobile app that has recently been updated seems to have some issues, but you aren’t sure how to address them. Sadly, these problems may take […]

customer insights
fabrizio
23 Sep 2022
What is survey fatigue and how can you prevent it?

“How likely would you recommend (insert business name) to someone?”– a never-ending question asked to a customer in multiple ways and various forms. Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”.   I mean, we get […]

BlogCustomer ExperienceCustomer Feedbackcustomer insights
fabrizio
19 Aug 2022
Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. This number is even higher in specific regions like Ireland, Poland, and the United States, where more than 80% of people have openly expressed their concern with booming inflation. Companies in the retail space […]

Customer Experiencecustomer insights
fabrizio
5 Aug 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
22 Jul 2022
How to Sell Customer Experience to Your Organisation

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
1 Jul 2022
How to Use Customer Feedback to Drive Action

Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.

Customer ExperienceCustomer Feedbackcustomer insightsVoice feedback
fabrizio
3 Jun 2022
The State of the Shopping Apps Report for 2022

In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsVoice feedback
fabrizio
20 May 2022
How to Develop and Implement a Customer Experience Strategy

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Customer ExperienceCustomer Experience Metricscustomer insightsEmployee Experience
fabrizio
5 May 2022
Introduction to Customer Experience Design

CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.

Customer Experiencecustomer insights
fabrizio
10 Nov 2021
What is Qualitative Data and Why You Should Collect it

While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.

Customer Feedbackcustomer insightsSurveying
fabrizio
23 Jun 2021