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State of Customer Experience in the Nordics
Discover customer experience trends in our State of Customer Experience in the Nordics report: from the impact customer experience management has in organisations to the usage of CX related metrics.
Our State of Customer Experience in the Nordics report dives into:
- What are the key focus areas and challenges for companies that focus on customer experience
- How companies establish the impact of customer obsession within their organisation
- What tactics are implemented to use Customer Experience KPIs in day-to-day operations
