Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! With this integration you will:
Please read this guide on our new Integrations Hub to get started, and reply to this email with other integrations you want to see next!
Our Insights widget has been updated to now have simpler options. Two Insights now exist – Insights by Volume and Trending Insights.
You can read more about using the Insights in our article around Insights. Let us know how these are helpful to you, and what other kinds of Insights that you would want to see!
For some time now, customers have been able to:
We are now happy to say that we have added new error messaging and detection when uploading Excel data. This should make the process smoother as you’ll know exactly why your Excel might be having issues.
Check out Product news page to stay up to date with Lumoa!
Loving all of these new features? Wish we were developing something else? Reply to this post with your thoughts!