Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!:
Learn more about the new Dashboard features in our Knowledge Base article
Ever had a comment that came in from the wrong Business Unit? Or a customer spoke with one agent in a conversation but a different agent resolved the ticket? Now Admins can manually update their feedback to properly reflect where it came from and how!
We also have a guide for this process, and you can see it in action from the GIF below!
This long requested feature allows you to search for all comments that contain BOTH the words “price” and “good”. You can even exclude certain words!
Review our guide on search in Lumoa to see some concrete examples and start taking advantage of this powerful new feature!
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
That’s all folks! Thanks for reading!