Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Then, Lumoa can analyze that conversation to give you key highlights:
To learn more about how Conversational Analytics, you can contact your CS manager or watch one of our founders, Suvi, go over how it all works in this incredible webinar!
If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail.
For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in.
With this change, we hope to its easier for you to:
Moving forward, new users to Lumoa have the option of creating an account using their existing Microsoft or Google accounts, instead of creating one just for Lumoa.
If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact [email protected] and we can migrate your old account to a new one.
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market! Check it out now!
Otherwise, there will be no major webinar for December, with it being the holiday season. Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.
That’s all folks! Thanks for reading!