Get started with insights

Turn customer feedback into actionable insights, and start your journey towards customer centric decision making.
Pay monthly Pay annually
Free trial
Free
Free

Unlimited users

1000 feedback responses / lifetime

1 Metric type

See all features
No credit card required
Simple
€499
€449
/ month*

Unlimited users

500 feedback responses / month

1 Metric type

See all features
No credit card required
Professional
€999
€849
/ month*

Unlimited users

1000 feedback responses / month

Multiple metric types

See all features
No credit card required
Enterprise
Custom
Custom

Unlimited users

1000+ feedback responses / month

Multiple metric types + chat and phone calls
SSO

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Features

Free trial
Simple
Professional
Enterprise
Identify key topics driving your CX KPIs up and down




# of topic models
1
1
1
Unlimited
Most commonly appearing phrases




APIs


Topic modelling (incl. sentiment detection)
AI based
AI based
AI based
AI based
Frequency of topics




Topic hierarchies
Max. three level hierarchy
Max. three level hierarchy
Max. three level hierarchy
Max. three level hierarchy
Topic model customization




Languages
60+ languages supported
60+ languages supported
60+ languages supported
60+ languages supported
Assign actions & events for feedback




Automatic triggers of actions & events




Emerging topics




Kanban view to manage actions




User groups



Exports




Surveys included
1 survey, max 3 languages
1 survey, max 3 languages
Unlimited (for a fee)
Unlimited
# of feedback sources
1
1
Unlimited
Unlimited
Survey types
Online form Web pop-ups
Online form Web pop-ups
All
All
Feedback types
KPI+open-ended Open-ended
KPI+open-ended Open-ended
KPI+open-ended Open-ended
KPI+open-ended Open-ended Chats & calls
Billing
Free
Credit card (only)
Invoicing
Invoicing
Training
Knowledge base articles & videos
Knowledge base articles & videos
Knowledge base articles & videos, customized training session
Knowledge base articles & videos, customized training session
Support
Chat & email support
Chat & email support
Personal
Personal
Additional features
For a fee: Integrations to your own business system
Integrations to your own business systems SSO SLA
Terms & conditions
Standard
Standard
Standard
Customized

Trusted By Leaders

Frequently asked questions

A feedback response can be a review, a verbatim response to a survey in an open-ended question, a customer complaint text, a customer interaction with a chat agent, a support ticket.
A dataset can be a spreadsheet, a survey response pulled from a survey tool, or data pulled from a data source such as a CX platform, support platform, or a social media site. Please note: Some datasets require custom data cleaning.
You can upload one dataset of your choice. You will see full results and invite your colleagues to review the results (yes, all of them!).
Our AI has been built for Voice of Customer data. Our topic modeling is combined with the ability to add, modify, merge and lock topics. The AI generates the initial topic hierarchies and users can customize the results for their needs. The approach ensures high accuracy but also perfect fit with your company’s internal terminologies.
We support 60+ languages, so just upload the data and let the AI do the magic. You can, for example, have one file that includes feedback in multiple different languages, and the AI will detect it automatically.
Certainly! Our focus is on making feedback actionable – but if you are looking for something that could cover both your surveying and analytics needs in one package – we are the right choice.
Yes! Here is a link to some more detailed API information. And if you find that Hebrew – no worries, We can create any desired integration for you, read more about our integrations here.
Absolutely! Lumoa’s service is GDPR compliant, and we are certified for ISO 27001 and ISO 9001. You can also at any time ask us to remove any data you have uploaded to the service or sent to us.
Here is a link to a template that shows you how the excel file should look like when you upload data to Lumoa.