If you process customer feedback with Lumoa, you can select what type of feedback you are interested in, and you will get a real-time summary that is easy to read and that you can share with your colleagues and management.
You can also focus on specific customer segments, on a given product, or on a specified time period. The analysis happens in the background, and you can always dig deeper to find more details.
Once you are following a topic, or a source of feedback (survey, reviews, support tickets), you get a weekly report in your inbox that goes through the most recent changes you are interested in.
You can always be on top of what is happening. And since the emails are easy to read, you can just share with a colleague who can drive action and improve the experience of your customers.
Stop clicking, reading, counting, and creating Excel reports to figure out what's going on in your customer feedback.
With the help of Generative AI, you can now ask questions to Lumoa and get real-time answers on what your customers love, the problems they struggle with, the future improvements they would like to see. Lumoa does not allucinate and your data is secure.
Support tickets are an incredible source of insights on your customers wishes. With Lumoa Generative AI, you can get an overview of a lengthy chat, email exchange, or phone call, in a matter of seconds.
See the reason for contact, the root cause, the emotions, and much more. And Lumoa also aggregates the results to give you a real-time understanding of what customers say to your support agents.
We are GDPR compliant and our platform has been thoroughly tested by top rated security companies. That is why customers in industries with the most demanding security and privacy constrains such as finance or healthcare trust us with their data.
We want to ensure that our processes and services are secure and quality assured by the highest standards. Therefore Lumoa is fully certified under ISO 27001 and ISO 9001.
