Lumoa / Customer Feedback Analytics

Customer Feedback Analytics

Automatic insight generation
of survey responses

Capture the voice of customer with surveys

Import automatically survey responses from a third-party tool or create your surveys directly with Lumoa. Lumoa offers a wide range of survey capabilities – from simple email surveys to more comprehensive survey solutions.

Understand the changes in your metrics

Understand why your NPS-, CSAT-, CES-scores, star ratings, or scores are going up or down and by how much.

Identify the topics that drive your metrics

Get a full overview of all your feedback and identify the topics and sub-topics that cause’s your metrics to go down.

Compare segments

Get a full overview of all your feedback and identify the topics and sub-topics that cause’s your metrics to go down.

Find actionable insights

Automatically detect actionable insights from the feedback that you should prioritize and act on right away to improve your metrics.

Create events and automate triggers

Have a systematic approach for acting on customer feedback by creating events. Assign responsibility, set-up automatic workflows and alerts.

Follow-up on the progress

Track the status of the development and see how the improvements impact your metrics.

Share the results

Easily share the results of your survey campaign with your stakeholders to share the current status of customer experience and speed up decision-making.

Security and Policies

Protecting your data is our obsession​

GDPR Compliant

We are GDPR compliant and our platform has been thoroughly tested by top rated security companies. That is why customers in industries with the most demanding security and privacy constrains such as finance or healthcare trust us with their data.

The secure choice

We want to ensure that our processes and services are secure and quality assured by the highest standards. Therefore Lumoa is fully certified under ISO 27001 and ISO 9001.

Get in touch with our team and we will:

  • Schedule a zero-obligation chat, where you can tell us about how you collect and use customer feedback now.
  • Set up a demo with your own data, so you can play around with Lumoa and show it to your colleagues.
  • Plan a follow-up, to answer all your questions about the demo and see if there’s a fit.

Not convinced yet? Try Lumoa for free.

Start Acting on Feedback

Your message has been sent successfully!