Carlos, together with Olga Potaptseva, and Ian Golding will talk about:
Olga Potaptseva – Olga Potaptseva is a Founder of CXPanda and a Top 15 global CX consultant. She’s spent 15 years in leadership and, as a judge, consultant, and thought leader, noticed companies prioritize CX education and alignment over operationalizing CX, fueling her mission to shift that perspective. She works with organizations worldwide to enable customer-informed operating models that benefit the customers, the employees, and the bottom line.
Ian Golding – Ian is a highly influential freelance Customer Experience consultant, who advises leading companies on Customer Experience strategy, measurement, improvement, and employee advocacy techniques and solutions. Worked across multiple industries including retail, financial services, logistics, telecoms, and pharmaceuticals, and has deployed Customer Experience tools and methodologies all over the world.
Carlos del Corral – Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.