Customer Insights – Lumoa

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Transforming Customer Experience in Retail: From Insights to Actionable Metrics and Back Curious about transforming customer feedback into your next big win? Join CX experts as they go deep into the secrets of CX in the retail world. From gaining executive buy-in to turning insights into action, this session is packed with real-world strategies.
Customer Support and the C-Suite: the good, the bad, and the ugly of a complex relationship Consider the relationship between Customer Support teams and upper management in the C-Suite. Does it remind you of a Nancy Meyers rom-com, or does it seem more like a Shakespearean drama? In this webinar, Nate Brown delves into the complexities of this relationship and offers several key tips for making it successful. Don't miss out – watch the replay now!
The Role of Customer Support in CX: Leverage Customer Insights, Customer Journeys and more Curious about transforming your Customer Support into a CX powerhouse? Explore the crucial role of Customer Support in CX with experts Suvi Lindfors and Tue Søttrup. From solving resource constraints and manual tagging to leveraging GPT in customer interactions. Start unlocking strategies to enhance customer journeys and make your insights actionable. Watch the replay now!
Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers Itching to get more insights when your customers are not really giving you enough? Let us help you find out why and solve it together as we dig deep into the transformative changes in customer experience (CX) over the past five years, check out insights on evolving trends, analytics shifts, and strategies for future success.