CX in Marketing: How to Amplify ROI by 100X Through Customer FeedbackEver felt stuck on how to use customer feedback in your marketing? Well then check this one out. Join Suvi Lindfors and Dr. Ghizlane Arifine as they share cool tips on blending marketing with customer experience and enhance your ROI. Curious? Watch the replay and see for yourself!
Exploring B2B CX: Trends, Decision-Making Strategies, and Value PropositionCurious about the ins and outs of B2B customer experience? Check out this webinar that talks about the latest trends and get the lowdown on decision-making strategies. We'll also guide you through mastering that customer journey.
How can we use the science of happiness in CX?The role of human emotions and happiness in customer experience is often overlooked, yet it holds significant potential for shaping sustainable competitive advantage. How can we leverage the science of happiness to enhance CX initiatives?
Benchmarking: How to Stand Out in Your IndustryBy setting internal or external standards through benchmarking, your business can measure its progress and strive for growth. But how do you approach them? What are the benchmarks for different sectors, and what differentiates the top performers?
Lumoa + GPT DemoWhat does Lumoa look like with an integrated GPT? Let's find out!
Watch this demo showcasing Lumoa with an integrated GPT, where we show concrete use cases, real-time issue pinpointing, and exciting future developments.
Customer-centric culture: what it is and how you create oneHave you ever wondered if your organization truly has a customer-first culture?
Discover the importance of a CX culture and how to promote it in practice, with real-life examples and tips from the pros.
Map the customer journey with LumoaThe customer journey - every good business has one. But how many businesses are tracking their customers as they flow through this journey?
AI in Customer Experience: Finding the Right Balance for Optimal OutcomesHave you been wondering about the influence of large language models like GPT on customer experience?
Do you want to learn more about the opportunities and challenges it presents, and how you can use it to your advantage?
Why are we still talking about CX in Financial Services?Our panel of experts will discuss the current trends affecting customer service in financial services, as well as provide strategies you can implement to ensure your organization continues to offer excellent customer experiences even in tough times.
How to re-energize your VoC programmeJoin Carlos del Corral as he sits down with Mark Barrett and Sian Kerr from Watermelon research to discuss how to assess and re-energize your VoC programme.
Is CX broken? And what you can do about it ..In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.
How to Get Started with Customer CentricityCheck out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
Using Customer Feedback to Drive ActionJoin Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.
Customer Success 101: SaaS Startup’s Secret To GrowthWant to hear Customer Success stories and best practices from the Customer Success Heroes? Download the webinar and find out how customer success can influence a startup!
Surveys: How to avoid pitfalls and take advantage of AIWatch the webinar together with Matthieu Bonelli, CX coach at CXMania, to learn how to use surveys to drive customer centricity and get actionable insights to support your decision making.
Why CX Is Vital To Your OrganizationWe chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.
CX As a Winning Business StrategyThe host, Joanna Carr – strategic CX advisor at Allegro and founding member of European Customer Experience Organization (ECXO), shares her expertise on CX as a business strategy.
Marketing Clinic & Lumoa: Customer Experience Benchmarks In The NordicsMarketing Clinic and Lumoa are joining forces to host a live discussion on the state of Customer Experience in the Nordics. Watch the free webinar as we share valuable insights, up-to-date facts and essential information while answering your most burning questions.
Turn Unhappy Customers into OpportunitiesJoin our webinar to learn how to build a successful customer experience management strategy and to avoid common mistakes when working with customer feedback.
Miten liikkeelle asiakaslähtöisessä kehityksessä?Webinaarissa käydään konkreettisten asiakasesimerkkien kautta läpi tärkeimmät ensimmäiset askeleet asiakaslähtöisen toiminnan ja kulttuurin rakentamisessa.
Get in touch with our team and we will:
Schedule a zero-obligation chat, where you can tell us about how you collect and use customer feedback now.
Set up a demo with your own data, so you can play around with Lumoa and show it to your colleagues.
Plan a follow-up, to answer all your questions about the demo and see if there’s a fit.
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