Grow with GPT-Powered Customer Feedback Analytics

With customer feedback analytics you understand why your KPIs go up or down. See what matters to different customer segments and take actions that immediately impact NPS, CSat, CES, or any other metric you track. Use GPT and AI capabilities to your advantage.

Trusted by thousands CX leaders

Real Impact on Your Customer Experience

AI-Powered Customer Feedback Analytics

Surveys, Calls, Online Reviews: All Customer Feedback in One Place

Tap into Lumoa's customer feedback analytics, the tool for gathering and analyzing feedback from every part of your business. Create your own surveys, pull in responses from third party survey tools, and collect customer feedback from places like online reviews, web forms, support chats, emails, and even phone calls. One single place to access the Voice of your Customers.

Navigating the Ups and Downs to Understand Your Customer Feedback Scores

Dive into the specifics of your NPS, CSAT, CES scores, star ratings, or other key performance indicators with Lumoa's customer feedback analytics. Discover the reasons behind the rise or fall of these scores and gauge how big of an impact they are having. Imagine knowing that the issue with your check-out process is driving your NPS score down by 4 points. With Lumoa, you can.

Lumoa and GPT for even better Customer Feedback Analytics

Lumoa is the first platform to integrate the power of GPT and combine it with its own proprietary Hybrid AI. We harness GPT's capabilities to provide easy-to-read summaries of what a given customer segment is saying about a specific topic. But that's not all. Lumoa also uses GPT to analyze long conversations, like phone calls, emails, and chats. In a matter of seconds, you get the reason for contact, the root cause, agent recommendations, and other valuable information, such as the customer's sentiment before and after the interaction.

Track Progresses and Share With No Effort

Monitor the progress of improvements and their impact on your key metrics. What's more, sharing the outcomes of your survey campaigns with stakeholders is a breeze. Keep stakeholders and management in the loop about the current status of customer experience, and facilitate swift and informed decision-making. Lumoa brings transparency, sharing, and effectiveness to your feedback journey.

Already running CX surveys? No problem!

Lumoa integrates with surveys tools ..

Whether it’s SurveyMonkey, Questback, SurveyHero, or any other survey tool, Lumoa can integrate with it to bring all results from your many surveys in one place.

.. and tells you how to take action!

Lumoa analyses the feedback from open-text responses in real time, and tells you what are the exact reasons why customers leave a positive or a negative score.

Loved by leading companies globally

Get in touch with our team and we will:

  • Schedule a zero-obligation chat, where you can tell us about how you collect and use customer feedback now.
  • Set up a demo with your own data, so you can play around with Lumoa and show it to your colleagues.
  • Plan a follow-up, to answer all your questions about the demo and see if there’s a fit.

Not convinced yet? Try Lumoa for free.

Start Acting on Feedback