Most companies are limited to tracking a number – NPS, CSat, Online Ratings, Sentiment Score, etc. But:
Most solutions make it so only a few people have access. They spend days reading hundreds of rows of feedback and preparing reports. But:
Surveys, phone calls, chat conversations, online reviews – literally, any feedback – in one place.
See what customers say at different stages of their journey, compare different products or shops or service lines.
Real-time analysis gives you specific insights that impact your key metrics and are relevant to your business, so you can immediately act on them.
No generic information on sentiment, or broad categories you will have to figure out on your own.
Invite as many colleagues as you want, at no additional cost, so they can access real-time reporting.
Become the champion of customer-centricity in your organisation.
Not convinced yet? Try Lumoa for free.