Lumoa / Customers

I would go as far as saying that if you are not using Lumoa, you’re not listening to the voice of your customers. And that is a key element for the success of not only my department, but all departments.

Jon Hall, Customer Experience Manager

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Lumoa isn’t a system that allows you to ask the question. It is a system that allows you to answer the question and create strategy based on that.

Olivia Chambers, Customer Insights Manager

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Lumoa cuts through the clutter. It gets to the heart, to the sentiment of the customer, and it allows us to decipher what they like, and they don’t like.

Keith Kupal, Consumer Services Manager

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Our customers

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Fibrus offers broadband connectivity to rural areas in UK. With Lumoa, they have increased their NPS and their TrustPilot score. And they have reduced the contacts per customer by 30%.
Huel is a British company that produces and sells nutritionally complete food. See how the Customer Insights team took ownership of the customer journey, increased NPS by 10 points, and made of it a key business metric.
Johnson Outdoors is an American company that sells recreational product.
Headquartered in Stockholm, Telia is one of the leading telecomm in the Nordics. Read how they have increased CSAT by 30%, generated additional revenue, and established a customer-centric culture.
WatchShop is the biggest independent watch retailer in the UK. See how they have increased the conversion rate on their website and e-commerce platform by 10%, using customer sentiment attribution.
One.com is an innovative supplier of web hosting services and a leader in the provision of domain name and web hosting services. See how they increased their NPS by 50% while leveraging customer insights for strategic advantage.
Postnord is the leading supplier of communications and logistics solutions in the Nordics. Read how they now take actions based on customer feedback and how they made the whole organization responsible for customer experience.
Headquartered in Madrid, Spain, and with assets in Europe, North America, the Middle East, and Australia, Parques Reunidos is the eighth largest leisure park operator worldwide. Read how they changed the company culture by giving everyone ownership over customer experience.
Telia Inmics-Nebula is a subsidiary of Telia, offering ICT services to all kinds of companies. Read how they increased their NPS score by 250%, improved churn, and reduced reclamations.
Suunto manufactures and markets sport watches, dive computers, and compasses. Read how they increased their CSAT and changed the focus of their consumer insights department to be more strategic.
Reima is a global leader in functional kids’ wear, combining brand and franchise stores with a strong online presence. See how they make decisions based on what is important for their customers.
Musti Group is the leading retailer of pet food and supplies in Scandinavia, combining both physical stores and e-commerce. Read how they have increased CSAT, while at the same time saving time and money.