Lumoa / Customers

Trusted by leaders

Customer experience experts who have extensive experience in customer insight generation in international organizations

Our customers

+10pts NPS
Huel Huel is a British company that produces and sells nutritionally complete food. See how the Customer Insights team took ownership of the customer journey, increased NPS by 10 points, and made of it a key business metric.
Customer Service
Johnson Outdoors Johnson Outdoors is an American company that sells recreational product. Read how they changed the way they process feedback from customers in their customer service operations, to identify and address the right issues.
+30% CSAT score
Telia Headquartered in Stockholm, Telia is one of the leading telecomm in the Nordics. Read how they have increased CSAT by 30%, generated additional revenue, and established a customer-centric culture.
+10% Conversion Rate
WatchShop WatchShop is the biggest independent watch retailer in the UK. See how they have increased the conversion rate on their website and e-commerce platform by 10%, using customer sentiment attribution.
Access to feedback
OP Financial Group OP Financial Group is the leading final services group in Finland. See how they have increased their CSAT and made customer experience everybody’s business.
+50% NPS
One.com One.com is an innovative supplier of web hosting services and a leader in the provision of domain name and web hosting services. See how they increased their NPS by 50% while leveraging customer insights for strategic advantage.
Access to feedback
PostNord Postnord is the leading supplier of communications and logistics solutions in the Nordics. Read how they now take actions based on customer feedback and how they made the whole organization responsible for customer experience.
Access to feedback
Parques Reunidos Headquartered in Madrid, Spain, and with assets in Europe, North America, the Middle East, and Australia, Parques Reunidos is the eighth largest leisure park operator worldwide. Read how they changed the company culture by giving everyone ownership over customer experience.
+250% NPS
Telia Inmics-Nebula Telia Inmics-Nebula is a subsidiary of Telia, offering ICT services to all kinds of companies. Read how they increased their NPS score by 250%, improved churn, and reduced reclamations.
Cost savings
Suunto Suunto manufactures and markets sport watches, dive computers, and compasses. Read how they increased their CSAT and changed the focus of their consumer insights department to be more strategic.
Access to feedback
Reima Reima is a global leader in functional kids’ wear, combining brand and franchise stores with a strong online presence. See how they make decisions based on what is important for their customers.
+ NPS
Musti Group Musti Group is the leading retailer of pet food and supplies in Scandinavia, combining both physical stores and e-commerce. Read how they have increased CSAT, while at the same time saving time and money.
+20% CSAT score
Simple Finance Simple Finance is a US-based challenger bank, offering simpler banking services to Americans. Read how they have achieved a 90% reduction in case resolution time, leading to a 20% increase in Customer Satisfaction.
Real-time analysis
Vainu Vainu.io provides a platform for sales prospecting and serves 1500+ customers and 12k users. For Vainu, customer feedback is an essential source for product and service development.
Real-time analysis
Fonecta Fonecta is the largest provider of digital sales and marketing services in Finland. See how they compare feedback at different touchpoints to improve the overall customer experience.
+100% NPS
Heltti Heltti is a challenger healthcare provider that offers healthcare services to companies in Finland and the Nordics. Read how they nearly doubled their Net Promoter Score in six months turning customer feedback into action.
Access to feedback
Terveystalo Terveystalo is a Finnish company that provides healthcare, work healthcare and hospital care services for private persons, corporations, insurance companies and the public sector. See how they put customer feedback front-and-centre in the decision-making process.
+ NPS
Hygga The Helsinki dental clinic Hygga is one of the largest private clinics in Finland. With 80+ employees, the clinic brought the organization together to work on customer-centric culture and better customer service.
Real-time analysis
Holvi Holvi offers financial and accounting services to small businesses to facilitate their daily book-keeping. Read how they use learnings from customer feedback to inform action.
Access to feedback
Outotec Outotec designs, sells, and implements complex mining technology and plant projects, with a clear focus on sustainability. See how they have simplified customer feedback analysis and made insights available to the whole organization.
Access to feedback
Teosto Teosto is a non-profit organization that manages copyrights of music for more than 3 million creators, composes, and publishers. See how everyone in the company now has visibility and access to customer feedback, and how that improves the experience for their customers.