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Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. But the […]

BlogCustomer Experience
wesley.santos
3 Feb 2023
How to Improve Customer Experience: A Step by Step Guide

Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.

Customer ExperienceCustomer Experience Metrics
Lumoa
1 Feb 2023
Improving Your Customer Service with a Comprehensive Customer Experience Audit Checklist

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
27 Jan 2023

Recently posted

Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX

Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. But the […]

BlogCustomer Experience
wesley.santos
3 Feb 2023
How to Improve Customer Experience: A Step by Step Guide

Improve your customer experience right away using this simple step-by-step guide. Learn about the popular practices and avoid most common mistakes. Find a new approach to address your customers and act on customer feedback.

Customer ExperienceCustomer Experience Metrics
Lumoa
1 Feb 2023
Improving Your Customer Service with a Comprehensive Customer Experience Audit Checklist

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
27 Jan 2023
The Ultimate Guide: How to Build a Customer Experience Department

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Furthermore, customers remember their good and bad experiences with brands. Having […]

BlogCustomer ExperienceCustomer Experience MetricsCustomer Support
Lumoa
20 Jan 2023
Measuring Customer Satisfaction: Tips and Techniques

Let’s face it – measuring customer satisfaction is no easy feat. It’s crucial to understand what your customers are thinking, but it can often be difficult to pin down the specifics of their opinions and experiences with your business. That’s why we’re here to help! This comprehensive guide will take you step-by-step through the essential […]

BlogCustomer ExperienceCustomer Experience MetricsCustomer Feedback
wesley.santos
6 Jan 2023
Survey Design Best Practices And Guidelines

Carlos Del Corral shares tips and best practices on how to create surveys that will not only increase your response-rates but also give you more insightful responses.

BlogCustomer Experience MetricsSurveying
Lumoa
3 Jan 2023
What is tNPS? Understanding Transactional NPS

Consumers today are more vocal than ever, and they’re not afraid to voice their opinions. Moreover, to successfully navigate today’s highly competitive landscape, businesses must understand exactly what customers think of them – and that means diving deep into customer experience data.  One tool businesses can use to capture valuable insights is the transactional Net […]

BlogCustomer Experience MetricsNet Promoter ScoreSurveying
Lumoa
2 Jan 2023
Voice of Customer Data Analytics: What, Why, and How to Do It

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. However, how VoC data is collected, analyzed, and acted upon has changed. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these […]

BlogCustomer ExperienceCustomer FeedbackVoice feedback
Lumoa
16 Dec 2022
Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
Lumoa
30 Nov 2022