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Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024

Recently posted

Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024
Text Analytics in Customer Feedback: The CXO’s Secret Weapon

What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
25 Jan 2024
A Guide to Choosing the Right Text Analysis Software for Your Business

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in.

BlogCustomer Experience
Lumoa
8 Jan 2024
What is the Role of AI in Customer Feedback Analysis?

Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.

BlogCustomer Experiencecustomer insights
Lumoa
21 Nov 2023
Guide to Choosing a Customer Experience Platform in 2024

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in […]

BlogCustomer Experience
Lumoa
7 Jan 2024
5 Creative Ways to Use AI for Sentiment Analysis

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis.  Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback […]

BlogCustomer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insights
Lumoa
20 Dec 2023
How to Analyse Customer Feedback: A Real-Time Approach

What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

BlogCustomer ExperienceCustomer FeedbackCustomer service
Lumoa
16 Oct 2023