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Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analystics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
wesley.santos
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
wesley.santos
29 Apr 2024

Recently posted

Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analystics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
wesley.santos
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
wesley.santos
29 Apr 2024
Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools

Before we begin, we’d like to set the expectations for you dear readers. We’re tackling a complex yet crucial topic in machine learning and AI development. And our goal? To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. Here’s our promise: […]

Blog
Lumoa
16 May 2024
Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

BlogCustomer ExperienceCustomer Experience StrategyCustomer service
Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Your Customer Experiences defines the line between success and failure of your businesses. Stand out with a CX strategy that delights buyers.

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024
Text Analytics in Customer Feedback: The CXO’s Secret Weapon

What is text analytics for customer feedback? How to find the best text analytics software? How to do sentiment analysis and understand voice of customer? We answered these and many more popular questions!

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
25 Jan 2024
A Guide to Choosing the Right Text Analysis Software for Your Business

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in.

BlogCustomer Experience
Lumoa
8 Jan 2024