Customer Experience Metrics Archives – Lumoa

The Future of Customer Experience in Banking in 2023

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services.  That said, there are a huge number of […]

Customer ExperienceCustomer Experience Metrics
fabrizio
30 Sep 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
22 Jul 2022
How to Sell Customer Experience to Your Organisation

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
1 Jul 2022
The State of the Shopping Apps Report for 2022

In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsVoice feedback
fabrizio
20 May 2022
How to Develop and Implement a Customer Experience Strategy

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Customer ExperienceCustomer Experience Metricscustomer insightsEmployee Experience
fabrizio
5 May 2022
How to Set Industry NPS Benchmarks and Why It Matters

You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.

Customer ExperienceCustomer Experience MetricsNet Promoter Score
fabrizio
8 Apr 2022
10 Most Relevant NPS Software Platforms

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Customer Experience MetricsNet Promoter Score
fabrizio
12 Jan 2022
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.

Customer ExperienceCustomer Experience Metrics
fabrizio
15 Apr 2021
How To Calculate Survey Sample Size: A Simple Guide

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

Customer Experience MetricsSurveying
fabrizio
3 Mar 2021
What Customer Churn is and How to Calculate it

What is customer churn? It means that your customer canceled their business with you, or decided not to renew the agreement they previously had. You calculate the churn rate by dividing the # of lost customers by # of customers at the start of the defined period.

Customer Experience Metrics
fabrizio
17 Sep 2019