Blog Archives – Lumoa

Creating an Action Plan For Your Customer Feedback Strategy

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. How customers react to your products and services is vital data, but it’s only accessible […]

BlogCustomer ExperienceCustomer Feedback
fabrizio
10 Mar 2023
How to get Insights from Customer Conversations

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.   Garen […]

BlogCustomer Experiencecustomer insights
fabrizio
7 Mar 2023
The Power of Customer Empathy in Supercharging Your Customer Experience

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

BlogCustomer ExperienceCustomer service
fabrizio
9 Mar 2023
What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.  Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. And there are […]

BlogCustomer ExperienceCustomer serviceCustomer Support
fabrizio
8 Mar 2023
Why are We Still Talking About CX in Financial Services?

The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services? How does a company remain committed to providing first-rate customer service in an economic downturn? Lumoa organized […]

BlogCustomer ExperienceCustomer service
fabrizio
3 Mar 2023
Optimizing your customer feedback strategy in 2023

Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly.  Businesses that want to […]

BlogCustomer ExperienceCustomer Feedback
fabrizio
1 Mar 2023
How to Re-energize Your VoC Program

VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. While most VoC efforts start strongly, many tend to lose their traction over time— especially if the program isn’t properly implemented or the company becomes complacent. The good news is that there are still ways […]

BlogCustomer Experiencecustomer insights
fabrizio
22 Feb 2023
How to Create a Voice of Customer Template for Your Business

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. You probably know this. But where do you start? One […]

BlogCustomer ExperienceCustomer Experience MetricsCustomer FeedbackCustomer service
fabrizio
17 Feb 2023
A to Z Guide to Customer Experience Definitions and Terms (Updated)

Building a customer experience strategy? This glossary explains most popular terms and definitions used by top customer experience and customer success masters, and gives hands-on tips to use them.

BlogCustomer Experience
fabrizio
10 Feb 2023
What is Voice of the Customer? [+ how to get data analysis]

It can be challenging to get an overview of your voice of customer sources when the data is stored in different tools and platforms. Are customers talking or complaining about the same things? or is it different? and if it is, what do they talk about? In this article, we’ll share our best tips on how to overcome this challenge.

BlogCustomer Experience
fabrizio
8 Feb 2023