Employee Experience Archives – Lumoa

How to Develop and Implement a Customer Experience Strategy

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Customer ExperienceCustomer Experience Metricscustomer insightsEmployee Experience
fabrizio
5 May 2022
Diversity in Customer Experience: What, Why and How

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Customer ExperienceEmployee Experience
fabrizio
23 Jun 2021
How Great Employee Experience Influences Customer Experience

Organizations are starting to realize the key to a world-class customer experience is nailing the employee experience first. After all, satisfied employees are more likely to create satisfied customers.

Employee Experience
fabrizio
22 Oct 2019