Customer Service Archives – Lumoa

What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
fabrizio
2 Nov 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
22 Jul 2022
How to Sell Customer Experience to Your Organisation

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
1 Jul 2022
CCaaS Trends: The Evolution of Cloud Contact Centres

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Customer ExperienceCustomer service
fabrizio
23 Jun 2021
The Importance of Customer Service to the Customer Journey

Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.

Customer ExperienceCustomer service
fabrizio
17 Sep 2020
100+ Customer Experience Stats to Prepare for 2023

Customer Experience Find the latest stats on customer experience trends 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. (Lumoa, 2018) In 2019, customer experience will continue as a major factor in how companies do business. (Forrester, 2018) Over 80% of organizations expect to compete mainly based on […]

Customer ExperienceCustomer Experience MetricsCustomer serviceCustomer SupportSurveying
fabrizio
11 Sep 2022