Customer Support Archives – Lumoa

Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
wesley-santos
30 Nov 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
22 Jul 2022
How to Sell Customer Experience to Your Organisation

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
1 Jul 2022
How to Transform Customer Support – A Play in 3 Acts

“When you change the way you look at things, the things you look at change.”   –  Dr. Wayne Dyer  “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most […]

Customer ExperienceCustomer Support
fabrizio
22 Apr 2022
100+ Customer Experience Stats to Prepare for 2023

Customer Experience Find the latest stats on customer experience trends 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. (Lumoa, 2018) In 2019, customer experience will continue as a major factor in how companies do business. (Forrester, 2018) Over 80% of organizations expect to compete mainly based on […]

Customer ExperienceCustomer Experience MetricsCustomer serviceCustomer SupportSurveying
fabrizio
11 Sep 2022