Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time.
Find new topics and impact drivers
Discover what the most talked about topics are in your feedback. Lumoa shows you not only, what topics drive your customer experience up or down, but also shows you with how much. This makes it easy for you to know what you should focus on to improve the customer experience.
Deep dive into the feedback
See how your feedback correlates with your impact drivers and read only the feedback that are relevant for your case. Lumoa analyzes and detects the sentiment of your feedback regardless of what language the feedback is written in.