How to use public reviews to improve customer experience


Last updated on December 16, 2022

People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or And, it’s more likely that you’re very familiar with how many stars or thumbs up you get on average. On the other hand, you might not know why people rate your product high or low.

Recently, we organized a webinar about how to integrate public reviews using Lumoa where “that cool guy Garen” showed:

  • How to bring public reviews in Lumoa within minutes
  • The dashboard where you can monitor what customers say in real-time
  • How to identify key pain points that you can immediately tackle to increase the score
  • How to add your competitors’ public reviews to the mix, so you can get a reliable benchmark and win in the market.


There are many ways to use the integration function, and this is just one example. Lumoa has very clear open APIs and based on your goals, integrations can serve various purposes. By using this feature, you will learn much more than you ever thought possible and be more capable of “owning the market”.

Public reviews - Lumoa

Create a Free CX Analytics Account with Your Data

  • AI-Powered Analytics
  • First CX Platform to Integrate GPT
  • See what exactly impacts your CX
  • NPS, CSAT, custom KPIs and open-feedback
  • 40+ Integrations for survey and review platforms

Latest Articles

Customer Experience in Retail Guide: Strategies and the Future of CX 3 Feb 2023

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

Read more
How to Upgrade to an Advanced Customer Experience Strategy 14 Feb 2024

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

Read more
Creating a Powerful Customer Insight Strategy 8 Feb 2024

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Read more