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State of AI in CX 2024

If you landed here after submitting the survey, that means your response was marked successfully. If you’d like to receive a copy of the future report, submit the form on this page.
Otherwise, welcome to our AI in Customer Experience (CX) survey! As we move through 2024, AI’s impact on customer interactions is growing. We’re eager to collect your insights on AI’s current and future roles in CX across various industries. Your input will shed light on AI’s integration in CX strategies, its business impact, and upcoming trends.

Survey Sections:

  1. Current Usage of AI in CX: We begin by exploring whether your company is currently using AI in its customer experience departments and how this might change in 2024.
  2. AI Capabilities and Applications: Discover what new capabilities AI has enabled for your company and in which areas of CX it’s being applied.
  3. Trends and Future Developments: Share your insights on emerging AI trends and their potential impact on CX over the next five years.

We are still gathering responses, submit yours here https://survey.lumoa.me/c/itkqpism