Net Promoter Score Archives – Lumoa

What is a good Net Promoter Score?

Calculate your perfect Net Promoter Score. Find answers to the popular questions: Should you aim for the score of 100? Should you compare the scores to your competitors? Learn how to establish clear targets for your next Net Promoter campaign, benchmark and set up priorities.

Net Promoter Score
fabrizio
16 Sep 2022
How to Set Industry NPS Benchmarks and Why It Matters

You need more than a generic range to understand if your NPS score is good. Learn how to set industry NPS benchmarks and why you should have them now.

Customer ExperienceCustomer Experience MetricsNet Promoter Score
fabrizio
8 Apr 2022
10 Most Relevant NPS Software Platforms

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Customer Experience MetricsNet Promoter Score
fabrizio
12 Jan 2022
How to Turn NPS Detractors Into Promoters

Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.

Customer ExperienceNet Promoter Score
fabrizio
3 Jan 2022
Guide on How to Measure Customer Loyalty

Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.

Customer ExperienceNet Promoter Score
fabrizio
8 Sep 2020
Net Promoter Score In A Nutshell [infographic]

Understand what the Net Promoter Score is all about from this infographic. Learn how to ask, analyze and use NPS in the decision-making processes better. Check the real business case studies and best NPS tips from the experts.

Net Promoter Score
fabrizio
10 Aug 2018
We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

If you’re thinking whether you should implement NPS or not, check this! All the recent critics and praise of NPS are under one survey, whether the world-leading experts of Customer Experience would recommend the Net Promoter Score to their colleagues.

Experts in the SpotlightNet Promoter Score
fabrizio
24 Apr 2018
How to Improve Net Promoter Score: The Complete Guide

What is NPS? Learn more about the Net Promoter Score and find out how NPS can benefit your company: how to collect NPS to best practices, benchmarks and case studies.

Net Promoter Score
fabrizio
3 Apr 2018
7 Ways to Increase Response Rate of NPS Surveys

Do you measure Net Promoter Score but the response rates are too low? Use these 7 techniques to increase your response rates to customer surveys and understand what customers are saying about you.

Net Promoter ScoreSurveying
fabrizio
21 Sep 2017
7 Common Net Promoter Score Problems & Mistakes

Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.

Net Promoter Score
fabrizio
24 Jul 2017