Customer Experience Archives – Lumoa

Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
2 Nov 2022
The Best Customer Experience Conferences in 2023

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. There are nonetheless also many options for those who are still not ready to travel and meet people, as organizers have become […]

Customer Experience
26 Oct 2022
Why Customer Experience Is Key to Scaling Revenue Growth

It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground.  What does this mean for companies? It means that in order to stay ahead, they need to focus on delivering […]

Customer Experience
21 Oct 2022
The Future of Customer Experience in Banking in 2023

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services.  That said, there are a huge number of […]

Customer ExperienceCustomer Experience Metrics
30 Sep 2022
Collect feedback that drives powerful results – Interview with Christian Lelo de Larrea Gaudiano

Here’s an ideal scenario, an online user interacts with a live chat and inquires about something. Then you or a chatbot answers that inquiry. Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Here’s the […]

Customer ExperienceCustomer FeedbackSurveying
2 Sep 2022
What is survey fatigue and how can you prevent it?

“How likely would you recommend (insert business name) to someone?”– a never-ending question asked to a customer in multiple ways and various forms. Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”.   I mean, we get […]

BlogCustomer ExperienceCustomer Feedbackcustomer insights
19 Aug 2022
Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. This number is even higher in specific regions like Ireland, Poland, and the United States, where more than 80% of people have openly expressed their concern with booming inflation. Companies in the retail space […]

Customer Experiencecustomer insights
5 Aug 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
22 Jul 2022