Customer Experience Archives – Lumoa

Collect feedback that drives powerful results – Interview with Christian Lelo de Larrea Gaudiano

Here’s an ideal scenario, an online user interacts with a live chat and inquires about something. Then you or a chatbot answers that inquiry. Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Here’s the […]

Customer ExperienceCustomer FeedbackSurveying
fabrizio
2 Sep 2022
What is survey fatigue and how can you prevent it?

“How likely would you recommend (insert business name) to someone?”– a never-ending question asked to a customer in multiple ways and various forms. Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”.   I mean, we get […]

BlogCustomer ExperienceCustomer Feedbackcustomer insights
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19 Aug 2022
Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. This number is even higher in specific regions like Ireland, Poland, and the United States, where more than 80% of people have openly expressed their concern with booming inflation. Companies in the retail space […]

Customer Experiencecustomer insights
fabrizio
5 Aug 2022
The Role of Customer Experience in Telco

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
22 Jul 2022
How to Sell Customer Experience to Your Organisation

To be an effective CX leader, you need to know how to sell customer experience to your boss, to the leadership team, to your peers, and to the whole organisation.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
1 Jul 2022
The Best Customer Experience Conferences – 2022

Some are virtual, some (finally) in person. We have listed the best Customer Experience Conferences to attend in 2022. Check out our selection.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsCustomer serviceCustomer Support
fabrizio
17 Jun 2022
How to Use Customer Feedback to Drive Action

Collecting reviews is crucial, but learning how to use customer feedback is a completely different process. Learn how customer feedback can drive action in this blog post.

Customer ExperienceCustomer Feedbackcustomer insightsVoice feedback
fabrizio
3 Jun 2022
The State of the Shopping Apps Report for 2022

In our State of the Shopping Apps report, we explore the performance of the top ecommerce apps on Android and iOS based on customer feedback.

Customer ExperienceCustomer Experience MetricsCustomer Feedbackcustomer insightsVoice feedback
fabrizio
20 May 2022
How to Develop and Implement a Customer Experience Strategy

In this guest blog post written by our partner Allegro, you will learn 5 important things to consider when developing and implementing a customer experience strategy.

Customer ExperienceCustomer Experience Metricscustomer insightsEmployee Experience
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5 May 2022
How to Transform Customer Support – A Play in 3 Acts

“When you change the way you look at things, the things you look at change.”   –  Dr. Wayne Dyer  “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. It was the most […]

Customer ExperienceCustomer Support
fabrizio
22 Apr 2022