Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
2 Nov 2022

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Emerging Customer Experience Trends in 2023

Prepare for the new and emerging trends in the world of customer experience. We have listed seven emerging customer experience trends for 2021 you should be aware of.

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Actionable Insights: What, Why and How

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data.

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Survey Design – Best Practices

Carlos Del Corral shares tips and best practices on how to create surveys that will not only increase your response-rates but also give you more insightful responses.

5 Mar 2021
How To Calculate Survey Sample Size: A Simple Guide

Calculating the sample size for your survey can sometimes be a bit tricky. In this article, we’ll guide you through the process of calculating sample sizes, and we’ll share some general rules on how to deal with survey projects where you struggle to get statistically significant results.

Customer Experience MetricsSurveying
3 Mar 2021
Using Integrations In Customer Experience

By using integrations in customer experience you can easily automate your customer experience management processes. This will make it easier to manage and improve the customer experience as a result of increased actionability. Find out what the most common integration examples are in customer experience management.

Customer ExperienceCustomer Feedback
16 Feb 2021
Rating Scale: Survey Questions and Examples

Rating scales are a quick and straightforward way to engage customers with surveys. In this article, we will dig deeper into different types of rating scales.

26 Jan 2021
5 Customer Journey Touchpoints to Measure

In this article, we explain how and at what point in the customer journey you should measure the customer experience.

Customer ExperienceSurveying
7 Jan 2021
Multiple Choice Survey Questions: Advantages and Disadvantages

Multiple choice questions are common to use in surveys. But how should they actually be used in surveys to ensure good response rates and maximize insight generation? In this article, we’ll share best practices on how to use multiple choice questions in surveys.

Customer FeedbackSurveying
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How Customer Empathy Can Supercharge Your Customer Experience

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

Customer Experience
10 Nov 2020