Creating an Action Plan For Your Customer Feedback Strategy

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. How customers react to your products and services is vital data, but it’s only accessible […]

BlogCustomer ExperienceCustomer Feedback
10 Mar 2023
How to get Insights from Customer Conversations

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.   Garen […]

BlogCustomer Experiencecustomer insights
7 Mar 2023
The Power of Customer Empathy in Supercharging Your Customer Experience

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

BlogCustomer ExperienceCustomer service
9 Mar 2023

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Average Survey Response Rate You Should Aim For

Setting the right survey response benchmarks can define the success of your customer experience management efforts. Learn which benchmarks you need to set.

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7 Ways to Use Customer Feedback in Marketing

Using customer feedback in marketing is essential to any marketing team. Read about 7 ways you can do that effectively.

Customer Feedback
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10 Most Relevant NPS Software Platforms

Looking for the right Net Promoter Score software tools and dashboards? We out together a list of the top NPS software providers and reviewed each of them. Find out the right customer feedback software for your needs.

Customer Experience MetricsNet Promoter Score
12 Jan 2022
How to Turn NPS Detractors Into Promoters

Unhappy customers can potentially damage your business. But studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. Learn how you can turn your detractors into promoters.

Customer ExperienceNet Promoter Score
3 Jan 2022
Lumoa x Slush 2021

Chat with Lumoa at Slush Built from the ground up with AI, Lumoa allows you to make faster, smarter, and the right decisions based on the Voice of the Customer. Fill out the form below to book a time to meet Lumoa at Slush on 1-2 December.   What is Slush? Slush is a student-driven, […]

19 Nov 2021
Business Value and ROI of Customer Experience: The Step-by-step Guide

Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.

Customer Experience
30 Nov 2021
Introduction to Customer Experience Design

CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.

Customer Experiencecustomer insights
10 Nov 2021
What is Digital Experience?

As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?

Customer ExperienceCustomer Feedback
7 Oct 2021
Must-Have Customer Experience Management Skills for CX Professionals

Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.

Customer Experience
9 Sep 2021