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Once a month, we send a newsletter with ideas on how to improve customer experience and grow your business.
Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]
Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. More than 80% of […]
Do you measure Net Promoter Score but the response rates are too low? Use these 7 techniques to increase your response rates to customer surveys and understand what customers are saying about you.
Find out what are the most common mistakes and challenges when measuring Net Promoter Score. Learn how to avoid them, when to ask for feedback, how to deal with promoters and detractors and spread the results across your whole organization.
How to set up clear customer experience goals, objectives and targets for the company to follow? Find out about the most common mistakes when setting strategy and learn how to avoid them.
We shared our greatest startup ambitions and goals, achievements and failures after 9 months of working together. Learn what startup life really means to us and how we see Lumoa in many years.
How to choose a customer experience metric? Should it be Net Promoter Score, CSAT or CES? What’re the differences between them? What works better? Look no more. Net Promoter Score is not only a simple and easy choice, but will give you better insights in long-term. Find out why.
Once a month, we send a newsletter with ideas on how to improve customer experience and grow your business.