Blog

Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
14 May 2024
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

BlogCustomer Experience MetricsCustomer Feedbackcustomer insights
wesley.santos
29 Apr 2024
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

BlogCustomer ExperienceVoice feedback
wesley.santos
29 Apr 2024

Recently posted

What to Learn From the Best Customer Experience Companies

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work.

Customer Experience
Lumoa
4 Mar 2019
Peek inside HubSpot’s customer-centric strategy: how to build a customer-obsessed culture  

Find out how HubSpot build an amazing customer-centric company culture. Together with many other startup stars like Slack or Intercom, HubSpot’s engine of growth has been extraordinary relationship with their users and customers.

Customer ExperienceExperts in the Spotlight
Lumoa
28 Jun 2018
5 Questions About Building A Customer-Centric Culture – Dennis Snow

We asked Dennis Snow how to build customer centric culture and what customer experience means when working at Disney World.

Customer Experience
Lumoa
8 Feb 2019
Personalized Customer Experience: What, How and Why

What is personalized customer experience and how to build it? Learn from the best customer-centric companies about the importance of customer experience personalization.

Customer Experience
Lumoa
23 Jan 2019
3 Tips On How To Measure Customer Experience

Wondering what is the optimal way to measure customer experience? Choosing customer experience metric seems to be a complex process? Don’t let the variety trick you. Start collecting customer feedback and measuring customer experience with a simple and easy KPIs and metrics!

Customer Experience
Lumoa
18 Jan 2019
15 Net Promoter Score Statistics You Need To Know

Did you know that NPS is the most popular customer experience metric? Find out the latest NPS data and statistics to power up your customer experience strategy in 2019!

Customer Experience
Lumoa
14 Jan 2019
7 Questions About Net Promoter Score Surveys – Bill Macaitis

Net Promoter Score in the eyes of a marketer. We had a discussion with Bill Macaitis, a man behind Slack, Zendesk and Salesforce marketing about what NPS surveys can bring to your company.

Experts in the SpotlightSurveying
Lumoa
17 Dec 2018
5 Trends In B2B Customer Experience Management

Find out what are 5 leading trends in B2B customer experience management in 2019. Drive your business-to-business operations to customer success and advocacy. Understand the influence of customer feedback on B2B operations.

Customer Experience
Lumoa
9 Jan 2019
Why Is Customer Satisfaction Important?

The importance of customer satisfaction is generally taken for granted. If you don’t have a solid understanding of why customer satisfaction is important, you risk undervaluing it. Here are five reasons why customer satisfaction is important.

Customer Experience
Lumoa
13 Aug 2019