Blog

Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
wesley.santos
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
Lumoa
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
Lumoa
2 Nov 2022

Recently posted

How to Build Your Voice of the Customer Program?

Businesses use voice of the customer programs to gather essential input for setting design specifications for products or services. It can also act as a springboard for future innovations. The goal of VoC is to give businesses a detailed understanding of what the customers’ needs and wants are.

Customer Experience
Lumoa
11 May 2020
5 Ways to Improve Digital Customer Experience

Digital customer experience is the online experience and the journey your customers go through while interacting with your brand. As a result of increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever.

Customer Experience
Lumoa
28 Apr 2020
B2B Customer Surveys 101

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.

Surveying
Lumoa
23 Apr 2020
What is Voice Feedback and How can You Generate Customer Insights From it?

What is voice feedback? With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we’ll explain what voice feedback is and how to generate customer insights from it.

Customer ExperienceCustomer FeedbackVoice feedback
Lumoa
14 Apr 2020
How to Create a Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
1 Apr 2020
7 Ways to Allocate Customer Experience Resources More Wisely

When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We’ll share everything you should know about allocating and managing your customer experience program when times are tough.

Customer Experience
Lumoa
20 Mar 2020
CX Management for Growth Companies – Lumoa Leads the Way

We recently sent out an NPS survey to all of our customers, asking them how likely they were to recommend Lumoa to their friends and colleagues. In this article, you can read more about the results, and how we manage and act on our customer feedback.

Lumoa Updates.
Lumoa
12 Mar 2020
The Difference Between Transactional Surveys and Relationship Surveys

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer.

Surveying
Lumoa
20 Feb 2020
How to Use Automation within Customer Experience

Within customer experience management there are many manual and repetitive activities that have the potential to be automated.  We’ll explain why you should automate activities within customer experience management, and we share real-life cases of customer experience automation. 

Customer Experience
Lumoa
14 Feb 2020