Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.
What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.
The customer is a mysterious creature. Just ask any business owner. And to achieve sustainable, long-term success, you need to understand what your customers want and need. One example is that, for a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for […]
Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.
CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.
As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?
Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.
The pandemic has changed and will continue to change many things about how we consume products and interact with businesses. So what does “post-Covid” CX look like?
Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.
We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.
Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.
Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.
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