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What is the Role of AI in Customer Feedback Analysis?

Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.

BlogCustomer Experiencecustomer insights
Lumoa
21 Nov 2023
How to Analyse Customer Feedback: A Real-Time Approach

What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

BlogCustomer ExperienceCustomer FeedbackCustomer service
Lumoa
16 Oct 2023
The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The customer is a mysterious creature. Just ask any business owner. And to achieve sustainable, long-term success, you need to understand what your customers want and need. One example is that, for a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for […]

BlogCustomer Experience
Lumoa
12 Sep 2023

Recently posted

Business Value and ROI of Customer Experience: The Step-by-step Guide

Understand how changes in customer experience drive changes in customer behaviour and how that translates to financial measures – to revenue and profits.

Customer Experience
Lumoa
30 Nov 2021
Introduction to Customer Experience Design

CX design helps organizations act more customer-focused, which in turn promotes decisions that empower, engage, and enlighten customers.

Customer Experiencecustomer insights
Lumoa
10 Nov 2021
What is Digital Experience?

As customer interactions become primarily digital, the quality of these digital impressions has a defining impact on your overall customer experience. But what is a digital experience, and how does it differ from a digital customer experience?

Customer ExperienceCustomer Feedback
Lumoa
7 Oct 2021
Must-Have Customer Experience Management Skills for CX Professionals

Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.

Customer Experience
Lumoa
9 Sep 2021
Accelerating the Customer Experience post-COVID

The pandemic has changed and will continue to change many things about how we consume products and interact with businesses. So what does “post-Covid” CX look like?

Customer Experience
Lumoa
24 Aug 2021
Utilize Customer Journeys to Transform the Customer Experience

Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.

Customer Experience
Lumoa
3 Aug 2021
10 Best Customer Experience Books

We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.

BlogCustomer Experience
Lumoa
21 Mar 2023
Diversity in Customer Experience: What, Why and How

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Customer ExperienceEmployee Experience
Lumoa
23 Jun 2021
CCaaS Trends: The Evolution of Cloud Contact Centres

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Customer ExperienceCustomer service
Lumoa
23 Jun 2021