Blog

Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
wesley.santos
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
Lumoa
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
Lumoa
2 Nov 2022

Recently posted

Must-Have Customer Experience Management Skills for CX Professionals

Complex customer experiences and new technology demand changes in the way we manage customer experiences. We have listed six next-generation CEM skills that you should learn.

Customer Experience
Lumoa
9 Sep 2021
Accelerating the Customer Experience post-COVID

The pandemic has changed and will continue to change many things about how we consume products and interact with businesses. So what does “post-Covid” CX look like?

Customer Experience
Lumoa
24 Aug 2021
Utilize Customer Journeys to Transform the Customer Experience

Companies have traditionally looked to improve customer experience by focusing on particular touchpoints, which sometimes can create misleading results. Even if a touchpoint scores high for satisfaction, that doesn’t mean that the customer didn’t encounter any other problems.

Customer Experience
Lumoa
3 Aug 2021
10 Best Customer Experience Books

We have listed our top 10 must-read customer experience books that will help you level up your customer experience management skills.

Customer Experience
Lumoa
1 Jul 2021
What is Qualitative Data and Why You Should Collect it

While numbers and ratings from research are easy to analyze, businesses require insightful qualitative data to have a complete picture of their customers.

Customer Feedbackcustomer insightsSurveying
Lumoa
23 Jun 2021
Diversity in Customer Experience: What, Why and How

Diversity in customer experience is important since it allows for improved communication, empathy, and understanding towards your customers.

Customer ExperienceEmployee Experience
Lumoa
23 Jun 2021
CCaaS Trends: The Evolution of Cloud Contact Centres

Cloud Contact Center as a service is an absolute need for all businesses who are scaling up. Ccas helps customer service agents to offer advanced customer support.

Customer ExperienceCustomer service
Lumoa
23 Jun 2021
EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity

In episode 2, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
23 Jun 2021
Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Episode 1: In this episode, we have Johanna Sinkkonen, CEO and co-founder of Lumoa, joining us to discuss the link between customer experience and business outcomes.

Customer ExperienceCustomer Experience Metrics
Lumoa
15 Apr 2021