Amplify Customer Experience in Retail with Conversational AI

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can […]

BlogCustomer ExperienceCustomer Support
30 Nov 2022
Evolution of Customer Experience in E-Commerce 2023

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to […]

BlogCustomer Experience
18 Nov 2022
What is the role of customer experience in the telecoms industry entering 2023?

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. In this live panel discussion, experts in the field discussed the challenges telcos are facing, the importance of integrating a CX Strategy into a business, and more. This blog will share some […]

Customer ExperienceCustomer serviceExperts in the Spotlight
2 Nov 2022

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Ecommerce Customer Experience: Why it’s crucial and tips for success

In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment.

Customer Experience
24 May 2019
How to Measure and Improve Customer Retention

What is Customer Retention is and how can you improve it? We share the best tips on how to improve Customer Retention and tell you more about other relating KPI:s you can use.

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8 May 2019
How to Choose the Right Text Analysis Software

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in.

Customer Experience
25 Apr 2019
New and Improved Lumoa – Here are the new features

New features are available in Lumoa. The update includes new and improved features such as; a new and fresh dashboard design, new timeline chart and new and easier time range selectors. 

Lumoa Updates.
15 Apr 2019
How to Create Better Customer Surveys

Find out what it takes to create effective customer surveys and start sending customer surveys right away!

4 Apr 2019
15 Tips On How To Send NPS Email Surveys You Can Implement Right Away

Do you send Net Promoter Score surveys by email? Check out the best tips on NPS email surveying and improve your overall NPS ratings.

13 Mar 2019
What to Learn From the Best Customer Experience Companies

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work.

Customer Experience
4 Mar 2019
5 Quick-Win Customer Experience Strategies To Put Into Place

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

Customer Experience
18 Feb 2019
5 Questions About Building A Customer-Centric Culture – Dennis Snow

We asked Dennis Snow how to build customer centric culture and what customer experience means when working at Disney World.

Customer Experience
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