Blog

What is the Role of AI in Customer Feedback Analysis?

Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.

BlogCustomer Experiencecustomer insights
Lumoa
21 Nov 2023
How to Analyse Customer Feedback: A Real-Time Approach

What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

BlogCustomer ExperienceCustomer FeedbackCustomer service
Lumoa
16 Oct 2023
The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The customer is a mysterious creature. Just ask any business owner. And to achieve sustainable, long-term success, you need to understand what your customers want and need. One example is that, for a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for […]

BlogCustomer Experience
Lumoa
12 Sep 2023

Recently posted

5 Customer Journey Touchpoints to Measure

In this article, we explain how and at what point in the customer journey you should measure the customer experience.

Customer ExperienceSurveying
Lumoa
7 Jan 2021
Customer Feedback Loop: What Is It and How to Close It

Closing the customer feedback loop drives your business forward with a customer-centric strategy while including your customers in a dialogue about positive changes based on their needs.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
13 Oct 2020
Guide on How to Measure Customer Loyalty

Measuring customer loyalty can be done in a number of different ways. NPS, customer lifetime value, and customer loyalty index are a few ways to measure customer loyalty.

Customer ExperienceNet Promoter Score
Lumoa
8 Sep 2020
The Importance of Customer Service to the Customer Journey

Customer service plays a quintessential role in the customer journey. Your support and frontline staff can indirectly affect the way your customers see your brand.

Customer ExperienceCustomer service
Lumoa
17 Sep 2020
How to Justify a CX Investment to Your CEO

Many feel like they face an uphill battle when trying to justify a customer experience program to a CEO. Here are a few ways that you can show the value of CX and make it easier for your CEO to get on board with it.

Customer Experience
Lumoa
20 May 2020
How to Increase Customer Engagement

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement.

Customer Experience
Lumoa
25 Aug 2020
Customer Service VS. Customer Experience: What is the Difference

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty.

Customer Experience
Lumoa
25 Aug 2020
3 Ways To Balance Customer Acquisition and Retention Strategies

Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly.

Customer Experience
Lumoa
25 Aug 2020
60 Inspirational Customer Experience Quotes

Get inspired by these 60 customer experience quotes from well-known leaders and motivate your team to become more customer-focused.

Customer Experience
Lumoa
25 Aug 2020