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Customer Experience in Retail Guide: Strategies and the Future of CX

Let’s face it; running a retail business is unforgiving work. First, your brand needs to compete against hundreds of others in a crowded marketplace. Meanwhile, customers are rolling in options and will drop a brand for its competition the moment they have a negative experience. That’s why creating a customer experience (CX) that helps your […]

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Lumoa
3 Feb 2023
How to Upgrade to an Advanced Customer Experience Strategy

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019!

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Lumoa
14 Feb 2024
Creating a Powerful Customer Insight Strategy

A customer insight strategy help organizations to ensure that customer insights are used in the development of products and services on a continuous basis.

Customer ExperienceCustomer Feedbackcustomer insights
Lumoa
8 Feb 2024

Recently posted

Buyer’s Guide to Customer Experience Analytics

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management.  Think about it. Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter […]

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Lumoa
19 Apr 2023
Create a Winning Customer Engagement Strategy

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. You’ll also attract new ones and create more opportunities for repeat purchases. Ultimately, it raises customer satisfaction with your brand. But it’s not something you create on a whim. You must plan, think […]

BlogCustomer ExperienceCustomer Experience Metrics
Lumoa
4 Apr 2023
Creating an Action Plan For Your Customer Feedback Strategy

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. How customers react to your products and services is vital data, but it’s only accessible […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
10 Mar 2023
How to get Insights from Customer Conversations & Analytics

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.   Garen […]

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Lumoa
7 Mar 2023
The Power of Customer Empathy in Supercharging Your Customer Experience

Customer empathy allows you as a business to solve problems faster, create stronger bonds and get better insights from your customers.

BlogCustomer ExperienceCustomer service
Lumoa
9 Mar 2023
What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.  Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. And there are […]

BlogCustomer ExperienceCustomer serviceCustomer Support
Lumoa
8 Mar 2023
Optimizing your customer feedback strategy

Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly.  Businesses that want to […]

BlogCustomer ExperienceCustomer Feedback
Lumoa
1 Mar 2023
How to Re-energize Your VoC Program

VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. While most VoC efforts start strongly, many tend to lose their traction over time— especially if the program isn’t properly implemented or the company becomes complacent. The good news is that there are still ways […]

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Lumoa
22 Feb 2023
How to Create a Voice of Customer Template for Your Business

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. You probably know this. But where do you start? One […]

BlogCustomer ExperienceCustomer Experience MetricsCustomer FeedbackCustomer service
Lumoa
17 Feb 2023