Customer Experience in Banking Stats

9 out of 10 customers who feel valued from their bank will stay loyal to it.

That’s why it is important for banks to build better services and products that meet their customers’ biggest needs, while at the same time ensuring that every change will benefit the business. To do that, CX and CI managers have to understand how general trends impact the banking customer experience.

In our infographic, you will find some of the most recent data and trends for the banking industry that can help you figure out how to make your customers feel valued.