Guide to ROI of Customer Experience

In this Guide to ROI of Customer Experience you will find:

  • guidelines on how to understand the business value and ROI (Return On Investment) of customer experience
  • new ideas on how to adjust the familiar concepts to your company
  • pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company
  • an excel that you can implement in your work to calculate correlation of the financial metrics and your customer experience management activities