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How to Calculate the 5 Most Important Customer Experience Metrics and KPIs

Get your copy and become an expert on how to calculate the 5 most important Customer Experience metrics and KPIs!

Learn from our examples how to calculate and use:

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Customer Churn Rate
  • Customer Retention Rate