Here are the improvements we have brought to Lumoa in the past month.
Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we give you the possibility to make manual edits.
We have now improved that process as follows:
Lumoa offers a way to close the loop with your customers by using the Events page.
Now, we have added the User Avatar on feedback that has been assigned. This will:
The User Avatar can also be changed, which we talk about below the picture! 👇
Previously, User Avatars in Lumoa were done through your initials. While that remains the default, we now offer a way for you to upload a profile picture! This can be done going to your Profile Page.
This gives your Lumoa account personality and makes it easier to identify yourself, for example when it comes to the feature above.
We plan on expanding where User Avatars are used, as well as how. We want it to be clear who is doing what actions in Lumoa, what data is being shared, who it’s being shared with, etc. This is the first step towards that goal.
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users: