Lumoa Product News for August 2024

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Actionable Insights have been overhauled!

We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other.

Therefore, we rolled all of our Insights types into one called Actionable Insights:

• Let the AI notify you about important data points

• See how those data points are behaving over time

• Make connections between Filters and Open text feedback

Below you can see some Actionable Insights in action. The system flagged feedback going to the “Discounts” Topic, from our Webshop in Germany, as having increased by almost 20% since last month. This had an Impact of us gaining 1.13 NPS points, and this Insight accounts for 6% of all feedback we got this month!

Insights Summaries highlighting no longer features a count

Insights Summaries are designed to summarize all your feedback into an easily digestible format. While we previously had things like “Price (16)” to indicate that 16 were talking about Price in the summary, based on customer feedback we have decided to disable this feature.

Moving forward, Insights will still have clickable highlights within the summary, but they will no longer display the amount of feedback associated with them. After we can re tune this feature, it might come back! Let [email protected] know if there are questions!

AI Filters now available for conversational data

AI Filters is a feature that allows you to create questions associated with your data, and our AI will attempt to answer them. Questions like “Is this customer feedback about a bug” or “Based on the comment, is this customer likely to churn?”.

Lumoa can then use our AI to answer that question, for each piece of feedback you have, and then you can filter by the answers! So you could filter to see all the people that our AI believes are going to churn, based on the feedback they provided. Read more about AI Filters here!

This feature didn’t get any updates itself, but its now available for conversational data.

Upcoming webinars

• Introduktion till Lumoa: lär dig grunderna – Tuesday, September 17th 2024 – 2:00 PM (EEST)

• Mastering AI-Driven Customer Feedback: Insights, Analytics, and Real-Time Solutions – Thursday, September 5th 2024 – 1:00 PM (EEST)

New guides in the Knowledge base to level up your Lumoa experience

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

Added videos in addition to text guides for:

• Anonymization – article updated with new rules

• AI Filters – Formerly AI answers, just updated the names.

• Create and manage Dashboards – Updated with new Dashboard Groups logic

That’s all folks! Thanks for reading!