Product News – December 2022
Last updated on March 17, 2023
Lumoa’s biggest features for 2022
Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with…
MASSIVE update to the Integrations hub – one click integrations with your favourite apps!
Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes!
- Pull reviews from popular places like Facebook, Zendesk, Trustpilot, Amazon, and more!
- Not just history – integrations will pull future data the day after it comes in!
- No code required!
Check out some of the integrations below, or Admins can use this link to visit the Integrations Hub directly and get started pulling in new data!
Pull over Competitors data!
Following off of the massive update to the Integrations Hub, we wanted to point out that all of the above integrations target public facing reviews. This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa!
- Pull competitor data – View where your competitors are struggling
- Deep Insights in real time – Use Lumoa AI to get Insights on their data and get a competitive advantage
- Own the Market – Create Marketable moments about how your business offers solutions to competitors problems
Check out Garen, one of our Product Marketers, as he shows off this concept in action during our recent webinar on owning the market!
New Insights logic on the Impact page!
We have two new easy ways for you to look at your Insights on the Impact page. These let you find related trends within your data, such as when people talk about X issue, they often do it from Y region.
- Insights by Volume – designed to show you how often certain words or phrases appear within your data
- Trending Insights – designed to show you changes within your data, such as a certain word or phrase getting MORE feedback than normal
Both of the above filter types also offer the two drill down options as explained below:
- Related Insights – When people talk about this Insight, they often use these words or phrases in the same feedback
- Filter Insights – When people are talking about this Insight, they often are associated with these filters (such as “from this store”).
We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail!
Create your own surveys in Lumoa!
Use the Survey Hub create surveys in Lumoa, then send those surveys to customers and start collecting feedback!
- Easy Surveys for fast creation
- Fully customizable look and feel
- Can attach any variables to your feedback for filtering
- Can be sent directly from Lumoa, or installed into a webpage
Now easier to close the loop with customers!
Lumoa has offered a way to close the loop with your customers by using the Events page for some time. Now, we have added a couple of things to help this process be a bit more accessible:
- Adding profile pictures make it easier to see what feedback your teammates are working on
- Filtering by unassigned feedback lets you immediately identify the customer voice that hasn’t been heard
- Changes to the Events page let you see determine followup actions and close the loop with the customer
Click this link to learn about the Events page and how it can help you close the loop with the voice of your customers!
New Incremental Topic Modeling
We have launched a new iteration of our AI when creating Topics. We call the process of our AI creating Topics as “Topic Modeling”. The goals for the new Topic Modeling AI are:
- Created Topics will be more respective of users manual changes, such as manual keyword additions
- Topics you deleted will not be recreated by AI, even if there would be enough feedback to warrant a Topic being created.
- The AI will attempt to add keywords to Topics that you have created manually, to make them more accurate for future data that comes in.
The new Topic Modeling AI is turned on by default, so its already in effect for those of you with Recurring Topic Modeling. And if you read the above and want to get started with AI Topic modeling, please email [email protected] and we can get you started!
Improvements to Editing Topics Manually
Your Topics are things like “Price” or “Customer Service” – they are created by an AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we let you make manual edits, and we improved that process below:
- Only allow one user to Edit Topics at a time, this prevents the “out of sync” issue if multiple users are making changes at once
- Confirmations when removing Topics and closing the window, to prevent lost work and user frustration
New logic for handling Lumoa SSO
SSO stands for Single Sign On. With it, your employees can access Lumoa without being invited, and without needing a password. SSO allows you to:
- Let your Users have one account across all systems
- Quick and password-free sign in
- Still configure what people can see and do within Lumoa
Feel free to check out the guide, but we recommend that you contact your Customer Success manager or email [email protected] to get an overview of the whole process before you begin!
Share Dashboards and Cards directly with other Users
Now easier for everyone to get to the voice of the customer. These can be shared to:
- Make easy onboarding for your new users
- Ensure everyone has access to the data they need
- Sharing with users not in Lumoa will invite them at the same time
New Compare Page!
The Compare Page got a facelift! It can now compare two different date ranges at a time and multiple different filters!
The Comparison page is used to tell you:
- what data receives the best feedback
- what data receives the worst feedback
This can be done across any time period and metric that you have in Lumoa!
Wow! What a year of releases for Lumoa. And this doesn’t include all the numerous backend changes to make the page smoother, load faster, and look better! We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers.
That’s all folks! Thanks for reading!