Product News – February 2022


Last updated on March 22, 2023

Lumoa Product News for February 2022

New guide available for our Zendesk integration

Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! With this integration you will:

  • Pull over CSAT responses that your Zendesk agents receive
  • Analyze the comments in Lumoa using AI
  • Gain insights into common reasons for poor feedback

 Please read this guide on our new Integrations Hub to get started, and reply to this email with other integrations you want to see next!

Insights widget has been updated!

Our Insights widget has been updated to now have simpler options. Two Insights now exist – Insights by Volume and Trending Insights.

  • Insights by Volume tells you the most common words and phrases in your data, and whether those phrases are positive or negative
  • Trending Insights shows you any words or phrases that deviate from a trend, such as a sudden drop in scores associated with a phrase

You can read more about using the Insights in our article around Insights. Let us know how these are helpful to you, and what other kinds of Insights that you would want to see!

Better error detection with Excel uploads!

For some time now, customers have been able to:

We are now happy to say that we have added new error messaging and detection when uploading Excel data. This should make the process smoother as you’ll know exactly why your Excel might be having issues.

Wondering what previous releases we have had?

Check out Product news page to stay up to date with Lumoa!

Loving all of these new features? Wish we were developing something else? Reply to this post with your thoughts!

State of AI in CX 2024

Be a pioneer in your industry! Download the State of AI 2024 Report today and join our elite community of over 10,000 CX leaders focused on the future of artificial intelligence.

Latest Articles

Mastering Customer Feedback Strategy: Essential Steps to Enhance Your Business and Service Quality 14 May 2024

Customer feedback is a direct line to how your customers feel about your organization, its products and services. It’s one thing to believe your products are the best in the business, but if they’re not meeting your customer’s needs, you might as well be selling pie in the sky. Customer feedback analytics are invaluable to […]

Read more
Lumoa and GPT: How Lumoa Complements GPT for Actionable Insights 29 Apr 2024

Recently, we did a study at Lumoa on the state of AI in Customer Experience and found out that Artificial Intelligence (AI) has quickly become a core component of improving customer experience (CX), especially in service industries. The uptake of AI in customer experience is very visible in its use across diverse industries, from manufacturing […]

Read more
Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide 29 Apr 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).  The pressure is rising for businesses to step up their CX game. More than 80% of […]

Read more