Last updated on February 6, 2024
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback!
In the future, we plan on adding a feature that will allow you to actually SEE how much feedback is associated with each part of the summary. You will even be able to click on that part of the summary to load the associated feedback. Stay tuned for this future release!
Editing Topics has never been easier! Now we offer the ability to click on keywords that you have added – this allows you to see example feedback that would be associated with a Topic. That way you can “preview” the type of feedback that will get allocated to this Topic before any changes are made! Neat!
We have a guide on Editing Topics that you can check out if you are looking to tailor your Topics to your specific needs. Note that you need to be an Admin in Lumoa in order to edit Topics.
We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics. Previously, things like “broken package”, “torn parcel”, and “damaged letter” all mean the same thing, but the Topic AI wouldn’t realize that.
We created a thing called Concepts to be the solution to this problem. Concepts aren’t something that you will be directly engaging with, but with them, our Data Science team can create systems that join phrases together.
This means that in the future, we could create a Concept for “broken package”, “torn parcel”, and “damaged letter”, so that the AI will look at them and understand that those mean the same thing.
What this means to you, is that your Topics will be more accurate and General will be smaller. We want to use Concepts to help refine our AI so that it is easier for you to get to the heart of your customers voice. We still have some changes planned though, so stay tuned for more info!
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:
That’s all folks! Thanks for reading!
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