Lumoa Product News for July 2024

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

New analytics features for surveys without text

For a long while, Lumoa has prided itself on having some of the best text analytics software in the world. While that is still true, we know that not every survey you might send to your customers focuses on open text.

Therefore, we made a few changes that will allow you to get a better understanding of your data, even when there is no open text in the survey:

• Custom Charts and Graphs built on your data

• AI Insights on background variables (see below for more info)

• No text analysis means a less expensive service

We are excited to enter into the world of no text analysis, with a dedicated focus on offering the best service possible. If you want to get started with analyzing surveys that don’t contain any open text comments, contact your CS manager or email [email protected].

Actionable Insights now work with Filters

Actionable Insights are designed to show you unique combinations of Filters and data, that you wouldn’t otherwise be aware of. Now, we can make those connections on just your Filters, without the need for open text.

In the image above, the Insight is being generated purely on background data associated with the feedback. Its telling you that you get a high amount of negative feedback from B2B customers in Germany, something you wouldn’t be aware of otherwise!

Disable Anonymization based on background data

Anonymization allows you to send data to Lumoa that contains PPI, and we will anonymize it for you! Now, we can anonymize data based on the types of background information you have!

This means you can automatically anonymize all data that comes from “Country = Germany” for example. Or, you could do the opposite, and prevent all data German data from getting anonymized. The possibilities are “endless”!

Read more about anonymization and the types of rules we offer in our knowledge base.

Knowledge base now in German and Finnish

We are going through the process of translating our knowledge base into Finnish and German. While we dont have all of the articles on there yet, we plan to one day! We are starting with the most viewed articles and working our way down, but if there is something you want translated sooner, feel free to contact [email protected]!

Upcoming webinars

• Beyond the Facade: Ensuring Honest and Effective Customer Experience – Wednesday, August 28th 2024 – 3:30 PM (EEST)

New guides in the Knowledge base to level up your Lumoa experience 💪

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

Added videos in addition to text guides for:

• Anonymization – article updated with new rules

• AI Filters – Formerly Ai answers, just updated the names.

• Create and manage Dashboards – Updated with new Dashboard Groups logic

That’s all folks! Thanks for reading!