Product News – June 2022


Last updated on March 17, 2023

Lumoa Product News for June 2022

Share Dashboards directly with other users!

Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!:

  • Copy any Private Dashboard to get a sharable link
  • Links given to teammates make a Shared Dashboard in their account
  • NEW Lock icon to indicate a Private Dashboard, and new People Icon to indicate a Shared Dashboard (as seen below)

Learn more about the new Dashboard features in our Knowledge Base article

image - Lumoa

Admins can now update background data in Lumoa manually

Ever had a comment that came in from the wrong Business Unit? Or a customer spoke with one agent in a conversation but a different agent resolved the ticket? Now Admins can manually update their feedback to properly reflect where it came from and how!

  • Open a comment and find the tag you want to change
  • Use the Pencil to Edit
  • Hit save and you’re done!

We also have a guide for this process, and you can see it in action from the GIF below!

ping+mike+admin+change - Lumoa

You can now use inclusive and exclusive parameters when searching!

This long requested feature allows you to search for all comments that contain BOTH the words “price” and “good”. You can even exclude certain words!

  • Using the “+” in your search lets you hunt for multiple words in the same comment
  • Use “-” to exclude certain words that you DONT want to see in the same comment

Review our guide on search in Lumoa to see some concrete examples and start taking advantage of this powerful new feature!

New guides in the Knowledge base to level up your Lumoa experience

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:

That’s all folks! Thanks for reading!

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