Last updated on May 9, 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers.
Using this new feature is quite simple. Admins can invite users as normal from the Userlist page, only now if the “discoverable” box is ticked on, you will get a link that anyone in your domain can access.
Topic Responses allows you to see which topic your customers are talking about the most – this is independent of score, sentiment, etc. And now, it just got even better!
This change is in addition to the positive and negative sentiment colors we had before. We made this change primarily for color blind users who had trouble distinguishing the red and green from one another.
Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available.
Lumoa allows you to install surveys directly into your site or app, and we call it a “popup” survey. These can be configured to trigger when you want them to, and now you can send background data through them!
Read more about creating a survey, and then enabling a popup campaign, in our knowledge base.
The Compare page is our premier way to contrast different touchpoints and time periods in Lumoa. Now it got even better!
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
That’s all folks! Thanks for reading!
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