Here are the improvements we have brought to Lumoa in the past month.
We want everyone to be able to act based on the voice of the customer. Due to this, we made a few changes to how Dashboards and Cards can be shared with others:
To learn more about how to share cards and data, please refer to our guide that goes over How to Share Dashboards and Cards in more detail.
We believe the voice of the customer is paramount to a businesses success. That’s why we are reminding you Lumoa does not charge for seats! You can invite as many people as you want to see your customers feedback, at no additional cost. Sharing the info you get out of Lumoa has never been easier 😎.
Lumoa has offered a way to close the loop with your customers by using the Events page for some time. Now, we have added a way to filter by assignee on the Impact page, so that you can:
We have launched a new iteration of our AI when creating Topics. We call the process of our AI creating Topics as “Topic Modeling”. The goals for the new Topic Modeling AI are:
The new Topic Modeling AI is turned on by default, so its already in effect for those of you with Recurring Topic Modeling.
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users: